Privacy Policy

1. Information We Collect

Contact Information

We may collect personal information including:

Name
Email address
Phone number
Mailing address

This information may be collected when you:

Submit a form on our website
Request information about our services
Schedule an appointment
Communicate with our team

Communications Data

If you opt in to receive communications from us, we may collect and maintain:

Messaging preferences
SMS consent records
Email subscription preferences
Records of opt-in and opt-out activity

These records help us maintain compliance with messaging regulations.

Usage and Device Information

We may automatically collect certain information when you visit our website through cookies, analytics tools, and tracking technologies. This information may include:

IP address
Browser type
Device information
Pages visited
Interaction with website content

Appointment and Service Data

If you request services or schedule appointments, we may collect information related to those interactions to properly provide our services.

2. How We Use Your Information

We use the information we collect to:

Provide requested services
Respond to inquiries and support requests
Schedule and confirm appointments
Send appointment reminders and service updates
Send SMS and email communications you have consented to receive
Improve website functionality and marketing performance
Maintain records of messaging consent and opt-out requests

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to analyze traffic and improve user experience.

You can control cookie settings through your browser preferences. Some website features may not function correctly if cookies are disabled.

4. How We Share Your Information

We do not sell your personal information.

We may share information only in the following limited circumstances:

Service Providers

We may share information with trusted service providers that assist us with:

SMS messaging services
Email delivery platforms
Customer relationship management systems
Appointment scheduling tools
Website analytics

These providers may only use information to perform services on our behalf.

Legal Requirements

We may disclose information when required by law or when necessary to protect the rights, safety, or property of Truficient Energy Solutions, LLC, our customers, or others.

Business Transfers

If Truficient Energy Solutions, LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services such as customer support or messaging platforms is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. SMS Communications

If you provide your phone number and consent to receive text messages, Truficient Energy Solutions, LLC may send SMS communications related to:

Appointment reminders
Service notifications
Follow-up communications
Promotional messages related to our services

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

6. Your Choices

SMS Opt-Out

You may opt out of SMS messages by replying STOP to any text message.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access or Correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of data transmission or storage is completely secure.

8. Children's Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

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